Numa (formerly NumberAI)
NumberAI is a business messaging platform that enables SMEs to engage in two-way conversations with customers across different messaging services including SMS, Facebook and WhatsApp. The technology turns landlines into messagable numbers and provides small businesses with the tools and functionality to deal with an array of consumer needs, before they move to competitors. Numa, the AI platform, learns from interactions and can automate an increasing portion of customer service, including responses to FAQs, ordering, appointments, and reputation management. The company is strategically leveraging telecoms as a growth channel to access SMEs at scale.